Customers of Rusty Drewing Dealerships, as well as BMW of Columbia/ Mercedes-Benz of Columbia, know that once they step into a dealership, they’ll be greeted by the familiar faces of longtime employees. Rusty Drewing, owner and president, says customer experience is always a priority for his team as happy customers are repeat customers. “Our goal is to treat you so well that you would never think of doing business elsewhere,” he says. “Happy customers tell their friends and family about their experience and encourage them to do business with us.”
That’s why winning gold for Best Place to Buy a Car is such an honor, Drewing says, as it shows that the community can see the passion he and his team have for the business. “We are overjoyed to receive this honor and want to give a big thank you to everyone who voted for us,” he says. “It lets our team know that people notice what we are doing.”
That emphasis on customers is why each one becomes family over time, says Amanda Riley, marketing manager. “The connection to our community reaches beyond the sale of a vehicle,” she says.
Drewing knows that one of the most important things for any local business is not just to be a part of the community, but to be an active part. “We are truly part of a community and want to make it fun and exciting for everyone,” Drewing says, noting that they also want to bring unique experiences to the community. “Columbia is a big, small town where every interaction and experience a customer has with you matters.”
Rusty Drewing Dealerships: 1710 I-70 Drive SW Columbia • 573-886-7040 • RustyDrewing.com